Privacy Policy
Last updated: July 20, 2026
1. Overview
Laundry Boutique ("we", "us", "our") operates a laundry service and travel booking platform on Koh Samui, Thailand. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (https://laundryboutique.base44.app) and our WhatsApp Business messaging service.
2. Information We Collect
- Name — to address you in communications
- Phone number — to send order updates and respond to inquiries via WhatsApp
- Email address — to send invoices and tour booking confirmations
- Hotel or address — for pickup and delivery logistics
- Order details — service type, items, weight, and booking dates
- Payment information — payment method and proof of payment (we do not store full credit card numbers; card payments are processed securely by Stripe)
3. WhatsApp Messaging
We use the WhatsApp Business Platform (Meta Cloud API) to send you automated messages about your laundry orders and tour bookings, including:
- Order confirmation and status updates
- Payment instructions and reminders
- Pickup and delivery notifications
- Responses to your questions about services, pricing, and hours
When you message us on WhatsApp, our automated assistant may use artificial intelligence to help answer your questions. You may opt out of these messages at any time by replying "STOP" or by contacting us directly.
4. How We Use Your Information
- To process and deliver your laundry orders and tour bookings
- To communicate with you about your orders via WhatsApp and email
- To send invoices and payment confirmations
- To improve our services and customer experience
5. Data Sharing
We do not sell your personal information. We may share your data with:
- Meta/WhatsApp — to send and receive messages via the WhatsApp Business Platform
- Stripe — to securely process credit card payments for tour bookings
- Tour suppliers — your name and booking details to arrange tours
- Service providers who help us operate our business, under confidentiality agreements
6. Data Retention
We retain your order and communication data for as long as needed to provide our services and comply with Thai tax and accounting regulations (typically 5–7 years for financial records).
7. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications
8. Security
We take reasonable measures to protect your personal information, including encrypted storage and access controls. Payment data is processed by Stripe, which is PCI-DSS compliant.
9. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
- WhatsApp: message our business number
- Email: contact us through our website at https://laundryboutique.base44.app/contact
- Address: Koh Samui, Surat Thani, Thailand